AUGMENTED AGE IS TODAY
“In this new era, your natural human capabilities are going to be augmented by computational systems that help you think, robotic systems that help you make, and a digital nervous system that connects you to the world far beyond your natural senses”
Maurice Conti – TED-talks
Business success today is based on Feedback, Customer Experience & Realtime Customer Insights.
ABOUT US
We secure motivated employees, happy end-customers and suppliers doing what they said by using real-life Customer Experience measurement tools and insights in a simple to use and simple to understand way for businesses
Customer Experience is the intention to understand people’s behaviors, feelings, and inconveniences in order to enable organizations to create better products and services for these people.
Customer Experience practitioners create meaning of data about people and match this with organizational goals and resources. They communicate their results to create empathy for users, consensus about problems and proposed solutions, as well as motivation to build what is right
TODAY’S LANDSCAPE
SOCIAL MEDIA
Great opportunity for marketing, but can also kill a business if the customer experience is poor and the business is not aware of what to improve.
SUPPLIER MANAGEMENT
Suppliers that overcommit and customers that cannot show tangible proof of it or customer that even pay fully for services they do not receive.
LOGISTICS OPTIMISATION
Not being up-to-speed on when there is a need for action in the business services leads to poor user experience.
INSTANT GRATIFICATION
Employees lose passion over time if they do not see a direct connection between their work, the business impact and their payment and their value creation.
WHAT CXI SOLUTIONS CAN
DO FOR YOU
SOCIAL MEDIA
Get real-time insights on what your customers like and do not like – be able to communicate with the consumer before they kill your business online to sort out any issues.
SUPPLIER MANAGEMENT
Track the product quality or services provided by suppliers securing it meets agreement standard and if not – have the proof to pay less if the supplier does not deliver per agreement.
LOGISTICS OPTIMISATION
Get data insights on when and where you need to act to deliver your own services to create
INSTANT GRATIFICATION
Enable your employees to feel motivates and see the direct relationship between their work and customer satisfaction – maybe even compensate them on customer experience.
WITH OUR SERVICES YOU CAN
TURN A WEAKNESS INTO A STRENGTH!
PAY YOUR SUPPLIERS BASED ON WHAT YOU GET!
GET KNOWLEDGE ON WHAT TO DO AND WHEN TO DO IT!
“HAPPY EMPLOYEES GIVE YOU HAPPY CUSTOMERS” – SIR RICHARD BRANSON
A Look Inside OUR PLATFORM
BUILT TO SUPPORT ALL USE-CASES AND ALL TYPE OF CUSTOMERS
ONE PLATFORM – MULTIPLE SOURCES
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Regardless if you use our QR-surveys or tablet-, or online-based surveys an aggregated as well as the detailed view will be provided in the same platform.
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Build the surveys using templates or from scratch, publish for all or just for selected participants.
ACCOUNT HIERARCHY
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Supporting single users SMB’s to large enterprises with different locations and multiple units within each location.
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Users only see and have access to their role in the organization.
PAY-PER-USE / SUBSCRIBE / BESPOKE
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A flexible model with easy step-in with no commitments, 100% pay-per-use.
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Alternatively fixed monthly fee to get cost visibility with or without hardware bundles
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Fully bespoke solutions bundles for large enterprise
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Global availability
BE ONE OF THE FIRST
EVOLVE YOUR BUSINESS BASED ON CUSTOMER EXPERIENCE AND INSIGHTS IN A EASY TO UNDERSTAND WAY